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We take great care packaging every item to ensure safe shipment to you. We charge a postage fee only to cover our costs of materials and labour. Once your order has been processed and we have received cleared payment, your item will be despatched as soon as possible. Please allow extra time if you are paying by cheque.
Delivery services available:
- Royal Mail First Class Standard Packet (1-3 business days) (UK ONLY) (FREE FOR ANTISTATIC WRIST STRAPS)
- Royal Mail First Class Signed For (1-3 business days) (UK ONLY) (FREE FOR ORDERS UP TO £75 ex. VAT)
- Royal Mail Special Delivery (Next business day delivery by 1pm) (UK ONLY) (FREE FOR ORDERS OVER £75 ex. VAT)
- Royal Mail Special Delivery (TM) Next Business Day by 9am (1 business day by 9am) (UK ONLY)
- Royal Mail Special Delivery (TM) Saturday. (Saturday delivery) (UK ONLY)
- Royal Mail International Standard Packet (5-10 business days)
- Royal Mail International Tracked & Signed (5-10 business days) (WORLDWIDE)
- FEDEX International Priority (1-3 business days) (WORLDWIDE)
Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers responsibility to pay for and ship the item back to us. If the item is found to be faulty, incompatible, or the wrong item has been sent, then we will also refund the postage cost.
Cancellations and Re-schedules
The buyer has 30 days to change their mind without penalty as long as the item hasn’t been opened and/or used. Faulty or incompatible items can also be refunded within the first 30 days. If a fault occurs after the first 30 days then the item will be repaired/replaced but not refunded.
Returns Procedure
If any Goods become defective. The Buyer must obtain a RMA (Return Merchandise Authorisation) number from the Seller. The RMA number will be valid for a period of seven days from the date of issue by the Seller. The Seller reserves the right to refuse delivery of Goods after this period. The Buyer may have to bear any losses due to price erosion or obsolescence if Goods are returned after the seven days. Any Goods returned must have the RMA number marked clearly on the package and must be returned in original packaging or equivalent. The Seller reserves the right to refuse delivery of any Goods returned without an RMA number.
We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.
Unless otherwise stated. The goods have a warranty for 30 days from the date of purchase against faulty materials or workmanship. During this period the Seller will at the Seller's option either refund the price of such Goods or replace or repair such Goods provided that: i) the Buyer shall have notified the Seller in writing of the fault or defect in the Goods, and shall have returned the faulty or defective Goods to the Seller for inspection in accordance with the returns procedure stated above, ii) the product has not been misused or handled carelessly, the product is certified by the company as being defective. iii) The product was purchased by the buyer. Goods supplied with a manufacturer warranty are subject to the manufacturers warranty terms and conditions.
Goods which are being returned for a refund after 7 days due to a change of mind and which are NOT incompatible or faulty will be subject to a deduction of the seller's postage and packaging cost for sending the item to the customer. This will also apply to goods which are stated as having free postage & packaging. For goods with a value of less than £75 excluding VAT will have £3 deducted from the refund. Goods with a value of over £75 excluding VAT will have £7 deducted from the refund. Goods which have been bought incorrectly by the buyer and due to a failure to check compatibility beforehand with the seller, will therefore also incur a further deduction of £5 for administration/restocking costs.
Goods supplied to the Buyer by the Seller must not to be used in any medical or life critical applications by the Buyer or any other third party, without confirmation in writing by the Seller. All other warranties, conditions and statements expressed or implied, statutory or otherwise are excluded. Subject to the aforesaid the Seller shall be under no liability in contract or in tort for any loss, damage, death or injury arising directly or indirectly out of the supply, use or misuse of the Goods, to the Buyer or any other third party.
